Shipping policy

Shipping Policy Last updated: September 7, 2026

Order processing and delivery We strive to fulfill orders promptly. Shipping and delivery times are estimates only, and we are not liable for delays that are beyond our control. Shipping costs and delivery options are provided during the checkout process, and you are responsible for any applicable shipping fees.

Typical dispatch Orders are typically handed to the carrier within 2–3 business days after payment confirmation (subject to stock and destination).

Damaged shipments If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery at info@botano.com with photos of the item and packaging.